Free cake order form template (UK) and how to take cake orders

A good cake order form records the customer's details, the date and collection or delivery time, size and servings, flavours and design, any allergies, the total price, the deposit and when the balance is due, and your cancellation terms. For online and DM orders, UK law says the customer must get your business name and address, the price, and the payment, delivery and cancellation terms before they're bound. Copy the template below.

The template

Copy these fields into a Google Form, your website, a notes app or a message. Fields marked * should be required.

Customer

Name *
Phone number *
Email address *

The occasion

Date needed *
Collection or delivery? * (if delivery: full address and a time window)
Occasion (birthday, wedding, christening, other)

The cake

Size or number of servings *
Shape and tiers
Sponge flavour, filling and covering *
Colours, theme and any wording on the cake (check spelling) *
Inspiration photos (optional upload or link)
Budget (optional)

Allergies and dietary needs

Does anyone eating this cake have a food allergy or intolerance? * (yes or no; if yes, which)
Dietary needs (vegetarian, vegan, halal, other)

What you confirm back to the customer (in writing)

Your business name, address and contact details
A description of the cake and the total price
The 14 allergens it contains, and a note about any non-edible decorations to remove before eating
Deposit amount, when the balance is due, and how to pay
Collection or delivery date, time window and address
Your cancellation terms, including that the 14-day online cancellation period doesn't apply to personalised or perishable food
How long the cake keeps and how to store it

Why these fields matter

The pre-order details (your name and address, the price, payment, delivery and cancellation terms) are what UK law says customers must get before an online or phone order binds them, in a form they can keep (GOV.UK: online and distance selling for businesses).
Allergens: for food that isn't prepacked you must be able to give allergen information, and if you give it verbally you must say in writing where to find it (GOV.UK: packaging and labelling).
Non-edible decorations such as wires, dowels and non-edible glitter should be removed before eating, and customers must be told (Cheltenham Borough Council: food safety pack for home bakers (2025)).
Records: one council advises keeping customer details and sale dates with your supplier records, so you can trace a problem (Hammersmith & Fulham Council: guidance for cake makers).
Deposits: keep a non-refundable deposit small. Read what UK law lets you keep if a customer cancels.

Skip the form for your menu cakes

For cakes, treat boxes and bakes you sell regularly, a Cravers Eats shop does the form's job: customers choose a size and options, see the allergens, add a note (such as when they'd like it) and pay by card, and the order lands in your dashboard for you to accept and confirm the time. Keep this template for one-off custom designs.

Sell on Cravers Eats

A new local marketplace for anyone who makes and sells from home: bakers, cooks, florists, crafters and makers, opening across the UK in early 2027. Founding sellers join free now and set up before launch day. Customers order and pay by card, you keep 95%, and there are no monthly fees.

Join as a founding seller

Questions people ask

What should a cake order form include?

Customer contact details, the date and collection or delivery time, size and servings, flavours and design, any allergies, the total price, the deposit and balance due dates, and your cancellation terms.

Do I need terms and conditions for cake orders?

For online, phone and message orders you must give customers your business details, the price, and your payment, delivery and cancellation terms before they're bound. Written terms also protect you if a customer cancels or doesn't collect.

How do I take cake orders online?

Use an order form (Google Forms works) for custom designs, and a shop with card payment for standard cakes and bakes. A shop such as Cravers Eats takes the order, payment and allergen information in one go.

Sources (checked October 2026): GOV.UK: online and distance selling for businesses; GOV.UK: packaging and labelling; Cheltenham Borough Council: food safety pack for home bakers (2025); Hammersmith & Fulham Council: guidance for cake makers; Consumer Contracts Regulations 2013, regulation 28. Last reviewed 2026-11-05.